One record retrieval platform
Retrieve records faster. Understand them sooner.
Combine Datavant’s industry-leading medical record retrieval network with everything you need to retrieve, analyze, and manage medical records on a single, intelligent platform.
.avif)
Reach
Medical facilities and growing
Efficiency
Less administrative labor per request
Performance
Faster medical record review
What you can do with ChartSwap Insights
Faster record retrieval
Request, track, and receive medical records faster through the nation's largest provider network.
Clearer record reviews
Turn thousands of pages into organized summaries and insights so your team can understand records faster and make more confident decisions.
From request to insight
One intelligent platform to retrieve, manage, and analyze medical records. Reduce manual work and delays, with secure, accurate, and transparent AI-powered insights.
Secure, digital-first workflows
With Secure Record Access, access a nationwide provider network and digital-first workflows safely and securely in one unified platform. Receive records digitally, manage cases in one place, and securely access your records whenever you need them.
Access the nation's largest connected healthcare data network.
Turn complex medical records into organized summaries that are easy to understand and review.
Securely transfer and route charts to internal teams and third-party vendors.
Centralize health data in one connected ecosystem for your organization.
Track every request from submission to delivery with complete visibility.
Your trusted partner
ChartSwap Insights is part of Datavant, giving customers access to the nation's largest connected healthcare data network and the scale, connectivity, and security that come with it.
Connect to 80,000+ hospitals and clinics nationwide.
Access data from 75% of the nation's largest health systems.
Exchange information with every U.S. payer through one connected network.
Leverage the scale of a network that processes 1,500 terabytes of health data and 1 trillion tokenized records every year.
Ensuring integrity and trust
Trust that your data is protected with HIPAA-aligned infrastructure, SOC 2 Type II compliance, and enterprise-grade encryption.
Frequently asked questions
Questions? We can help
Below are some of the most common questions about ChartSwap Insights.
When will the full ChartSwap provider network be available in ChartSwap Insights?
At this time, the ChartSwap Insights platform supports record requests from Datavant locations only. Access to the broader ChartSwap provider network is planned for the latter half of 2026, and customers will be notified as additional provider locations become available.
Where can I find my current and past requests?
All current and past SmartRequest orders will be available in ChartSwap Insights. Once you log in, you can view, track, and manage your requests directly within the platform, including previously submitted SmartRequest orders that are still accessible.
What is changing with SmartRequest?
SmartRequest is now part of DigitalOwl. Medical record retrieval is being brought into a single platform where you can request, track, analyze, and manage medical records in one place. You can continue requesting medical records with the same provider access and compliance standards you rely on today.
Once records are retrieved, they can be organized and analyzed with DigitalOwl’s specialized AI, reducing manual review time and providing clear chronologies, summaries, and insights to improve decision-making.
Is analysis required?
Analysis is optional and available as an add-on. When enabled, analysis helps organize and interpret medical records more efficiently.
Standard Analysis includes:
- Document ordering and indexing
- Summaries
- Search and filtering
Advanced Analysis includes:
- In-depth analysis reports by use case
- AI-assisted chat
- Evidence and discrepancy identification
- Billing analysis
When analysis is selected, structured records, medical chronologies, summaries, and insights are typically delivered within 24 hours after records are received. Retrieval timelines are unchanged.
Will medical record retrieval timelines change?
No. Medical record retrieval timelines remain consistent with current SmartRequest expectations. Enabling analysis does not impact retrieval-only requests or provider turnaround times.
Can I try summaries before paying for them?
Yes. Migrated SmartRequest users can access summaries at no cost for one month, starting from the day they receive their ChartSwap Insights account credentials. During this period, you can add record analysis, including summaries and insights, to new or existing retrieval requests to try the features before purchasing it going forward.
Smart Request Migration guide
How to make the transition
Learn more about the transition from Smart Request to ChartSwap Insights and what it means for you.
Start your health data transformation
Save time and achieve better outcomes with a single platform that unifies medical record retrieval, management, and analysis.
Ready to take
the next step?
See how ChartSwap Insights can be your trusted partner for secure, compliant medical record retrieval, analysis, and management.
